RETURN POLICY

Last Updated: October 2025

At Vapepie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review the following terms regarding order cancellations, returns, and refunds.

🚫 Order Cancellation Policy

Orders may be canceled before they enter the shipping or fulfillment process.

Eligible for Cancellation

• Orders that have not yet been shipped or fulfilled

Not Eligible for Cancellation

• Orders that have already entered the shipping process
• Orders with tracking information generated or shipped

If your cancellation request is approved, a full refund will be issued to your original payment method within 3–7 business days.

For cancellation requests, please contact us as soon as possible:

📧 Vapepie Customer Support: [email protected]

📦 Return Policy

We accept returns within 14 days of delivery, subject to the following conditions.

✅ Return Eligibility

To qualify for a return:

• The item must be unused, unopened, and in original condition
• A receipt or proof of purchase must be provided

⚠️ Please do not send returned items directly to the manufacturer.

All return requests must first be authorized by Vapepie Customer Support:

📧 [email protected]

💰 Return Shipping & Fees

• Customers are only responsible for one shipping charge per order (this includes return shipping where applicable)
• No restocking fees will be charged for approved returns
• If you receive a defective, damaged, incorrect, or DOA (Dead on Arrival) product, Vapepie will cover return shipping costs and provide a replacement or refund

💳 Refund Policy

Once your returned item has been received and inspected, we will notify you by email regarding the approval status of your refund.

If approved, your refund will be processed within 3–5 business days and credited to your original payment method, including:

• Credit Card
• PayPal
• Apple Pay
• Google Pay

Please note that actual posting times may vary depending on your bank or payment provider.

⏱️ Delayed or Missing Refunds

If your refund has not appeared yet, please:

1. Check your bank account again
2. Contact your credit card provider (refund posting times may vary)
3. Contact your bank, as processing times differ by institution

If you still have not received your refund after completing these steps, please contact us:

📧 [email protected]

🚚 Return Address

To obtain the correct return address, please contact our customer service team:

📧 [email protected]

We will provide the nearest available return location based on your region (U.S. or international).

🔒 Additional Notes

• Opened, used, or consumed vape products are not eligible for return due to hygiene, safety, and regulatory reasons
• For DOA, damaged, or incorrect items, customers must provide photo or video proof within 48 hours of delivery for a fast replacement or refund process
• Vapepie reserves the right to refuse returns that do not meet the conditions outlined above