FAQ
How to Place Your Order
-
Add Items to Your Cart
After selecting your items, click the “Add to Cart” button. You can adjust quantities or continue shopping at any time. -
Proceed to Checkout
- Website Checkout: Click the “Checkout” button.
- PayPal Checkout: Click the PayPal button to proceed through PayPal.
-
Enter Your Information
Fill out the Customer Information page with your:- Email address
- Name
- Shipping address (if different from billing)
-
Apply Discount Code (if applicable)
If you have a discount code, enter it in the “Discount” field and click “Apply” to get the discount applied. -
Select Shipping Method
Click “Continue to Shipping Method” to review and confirm your shipping details. -
Enter Payment Information
On the next page, choose your payment method (credit card, PayPal, or Apple Pay) and complete your payment details. -
Complete Your Order
After entering payment details, click “Complete Order”. You’ll receive an order confirmation on screen and via email.
If you need assistance, contact us at [email protected]
What If There Are Missing or Incorrect Items?
If your order arrives with missing or incorrect items, please contact us at [email protected]. Provide your Order Number and a photo (under 1MB). We’ll reship the correct items at no extra cost, and you can keep the wrong items as a gift.
How to Know if Your Order Was Successfully Submitted?
You’ll receive a confirmation email with your Order Number and purchase details.
How to Change Items in Your Order
You can make changes to your order before 11:00 PM (PDT) on the same day. Contact us at [email protected] to request changes.
How to Add Items to Your Cart
- Go to the product page and choose your preferences.
- Click “Add to Cart” to go to your shopping cart, where you can adjust the quantity or continue shopping.
How to View and Manage Your Cart
- Click the Cart icon at the top of the page to view your cart.
- You can adjust quantities or remove items by clicking the “Remove” link.
Payment Options
We accept MasterCard, Visa, American Express, Discover, and PayPal or Apple Pay.
How to Pay with PayPal
- After adding items to your cart, click the PayPal button.
- You’ll be redirected to PayPal to complete your payment.
Using Discount Codes
- Click the “Checkout” button.
- On the customer information page, enter your discount code in the “Discount” field and click “Apply” to see the updated total.
Return & Exchange Policy
Please refer to our Return Policy for details. If you need assistance, contact us 24/7 at [email protected].
How to Cancel an Order
You can cancel your order before 11:00 PM (PDT) on the same day. After this time, cancellations are no longer accepted. Please contact us at [email protected] to cancel.
Is It Safe to Order Online?
Yes! We use SSL encryption to securely protect all personal and payment information during transactions.
Is My Credit Card Information Secure?
Yes. Our website uses a secure payment gateway with AES-256 encryption for maximum protection.
Is My Personal Information Private?
Your personal information is confidential. We will never share, sell, or rent your data without your consent, except as required by law.
Comment